At EME Machinery, we value customer support following the purchase of a product as much as the initial purchase. Many of our customers use our products in a production process, hence it is vital that the machines work properly.
To ensure sold machines function appropriately, training will be provided to customers on the operational and functionality of the machine. We have a number of additional supports such as general service support, helpdesk service, and technical back-up service. In case of any machines break down or problems occur after the purchase of a product, we have highly skilled service technicians available for technical back-up and maintenance of the machines.
Our personnel are friendly and always carry a positive attitude when dealing with customer enquiry or complaint. We never let our valued customers waited too long, thus speed of response to any query or request is prompt and with efficient action taken.
In addition, sold machines are under warranty and guarantied for at least a year period. Even after the warranty period expired, we also provide general and laser checking to ensure the accuracy and superior performance of the machines is maintained. To guarantee high quality after-sales service is provided to our valued customers, we have invested in a device - Instead of.
Renishaw's laser interferometer and ballbar measurement systems
It’s a XL laser measurement system that helps measure product performance with the analysis and calibration of position critical systems. As well, helps diagnose machine tool performance with the laser interferometers for precision calibration of motion systems and the industry-standard ballbar system.
Hence, machines sold by the company along with after-sales support provided will:-
- Increase machine uptime, whereby maintenance work can be predicted to establish contingency plan in advance.
- Improve machine performance through targeted maintenance and error compensation.
- Increase knowledge of your machine and manufacturing capabilities.
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